In our assignments, we often meet companies that face serious challenges in how their business is organized and managed. The challenges may consist of lack of internal communication about goals and strategy, lack of respect for agreed practice or lack of respect for, or weak control of, working towards set goals at different levels.
The QS methodology is based on ensuring customer focus in control and management, as well as in reporting and follow-up. Based on this focus, we evaluate whether our client’s organization provides effective and productive collaboration with the customer, and whether management and control systems ensure value and benefit for customers. We also check that the customer is reported in business follow-up to enable continuous improvements.