QS HEALTH CHECK
Many management teams discuss strategy choices based on what they believe will create customer value and what they think will motivate staff. Often, it will be the manager with the best argument skills who ‘wins’ the debate and the strategy will be set accordingly. The QS method is based on facts. In the QS health check we establish which opportunities and challenges are decisive in our client’s offer and in its collaboration with its customers.
The health check enables us to accurately pinpoint the knowledge that our client needs to improve its offer, customer relations and overall customer development. Meanwhile, the same method can be used to establish what will attract new customers and thus what future business development should focus on. These insights, verified in the real business environment, will enable our client to make the right choices and set the right priorities.
A QS health check starts with a meeting in which QS and its client establish key goals, challenges and success factors. Business structure and internal conditions are examined. Using the findings from this meeting and the QS methodology, QS will make detailed recommendations for a study that will normally involve different groups of customers and staff.
After the study is completed, we will make an analysis based on the methods developed by QS over many years. In the final stage of the health check, QS makes recommendations based on the facts verified in our client’s business environment. As required, business strategies can be developed together with our client’s management team. The QS health check thus generates key information verified in the business environment that will aid the client’s business development. If you would like more details, please do not hesitate to get in touch with us.
The QS diagnosis is our most comprehensive service within identifying and recommending. The QS diagnosis is a far-reaching application of the QS health check, which in addition to containing all the normal activities of the health check also includes an objective general analysis and in-depth interviews in the areas identified as critical in the preliminary study.
The QS diagnosis is recommended for all businesses that face, or are in the midst of, substantial internal change or a transformation of their business environment. In most cases the goal is to create verified understanding of what our client’s business environment will look like in five to ten years and what must be done in order to remain successful in that environment. The QS diagnosis will give our client the in-depth and fact-based insights that will form the base for strategy choices and business development.
The QS diagnosis begins with a meeting in which QS and our client establish key goals, strengths, weaknesses, opportunities, challenges and success factors. Business structure and internal conditions are examined. After this meeting, QS will make detailed recommendations based on the challenges facing the client and its needs. Please contact us for more information.
QS SALES EFFICIENCY
QS sales efficiency is for the sales manager or CEO who is satisfied with their company’s products and services, and with the delivery of them, but who sees potential for improvement in sales.
QS sales efficiency focuses on the relationship between the sales team and the customer. This involves a comprehensive study that matches the perceptions of sales staff, managers and customers with established marketing theory in all of the areas that are important for effective sales results.
The QS sales efficiency project involves interviews based on the QS methodology often with visits to the customer by the sales team. When this stage is completed, a GAP analysis is performed based on QS methodology. Areas for improvement are identified and recommendations are made based on established facts.
The QS sales efficiency project begins with a meeting to establish goals, problem areas and perceptions. After this meeting, QS will make detailed recommendations based on the challenges facing the client and its needs. Please contact us for more information.